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Accessibility

The Potions Cauldron Group makes every effort to ensure that its attractions and retail outlets are accessible for as many visitors as possible.

However, due to the location and nature of some of our buildings, there may be some challenges for some visitors with disabilities, medical needs, and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.

We are committed to ensuring that every visitor has an enjoyable and safe visit, whenever possible. Should any visitor have any issues or concerns that are not addressed below, we recommend emailing the following, where a member of the team will be happy to help.

Contact email

The Hole In Wand Blackpool – blackpool@theholeinwand.com 

Contact phone number – 01253 806255

We hope the following information will assist you during your visit.

Find Us / Parking

We are located on the Promenade between the North Pier and the Blackpool Tower; we also have an entrance on Bank Hey Street. The nearest car park with access spaces is Houndshill Shopping Centre, which has access spaces on every level. It also has a lift for easier access.

Sat Nav is FY1 4NY

For more information, please visit –

Parking – Houndshill Shopping Centre

Wheelchair and Mobility Scooters

We are located on one floor. We recommend that those with access needs enter and exit via our Bank Hey Street entrance, as there are 4 steps on the promenade entrance.

Carers

Carers are welcome at The Hole In Wand Blackpool. Please bring proof with you, which can be a carer card or a similar document; we understand that not everyone will have one.

Should a carer wish to play, they will need to purchase a standard ticket. 

PLEASE NOTE - Carers are only complimentary if they are assisting someone to enjoy the experience; should they wish to experience it themselves, a ticket must be purchased. 

Toilets

We have an accessible toilet located on the ground floor in the middle of the course. It is equipped with a red cord that should be activated in the event of an emergency.

Guide & Assistant Dogs

We welcome all guide and assistance dogs into the venue. Should you require a water and bowl, please ask a member of the team.

Autism

We provide ear defenders at all times as we play a soundtrack specifically made for the venue, and the golf balls can sometimes bang. We also have specific mornings where we offer a quiet hour. Please check our social media for the latest dates and information about our events. 

We also have sensory bags, which are available to lend while you are playing golf. We also have a visual story downloadable here The Hole In Wand Blackpool Visual Story  

Seating

We have seating in our tavern area. If you require a seat elsewhere in the venue, please ask a member of staff.

Staff Training

All staff receive training through Welcome to Excellence’s course, ‘Welcoming All’. This provides our team with greater tools in welcoming guests with specific and additional needs.

Dementia Friends 

Our staff are undertaking training to become Dementia Friends.