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Frequently Asked Questions

Here's everything you need to know about The Hole In Wand Dalton Park

By visiting - https://theholeinwand.com/daltonpark/book

If you have a special request, please either email daltonpark@theholeinwand.com or contact us via Facebook Messenger - The Hole In Wand Dalton Park Facebook for further information. 

There is a maximum of 6 Wizards per group. This is to allow an enjoyable experience for other players and prevent the course from becoming congested. Unfortunately, we are unable to add an extra person and cannot allow you to play with a group of more than 6 Wizards.

Sadly, there are no exceptions to this rule, and this number includes any children under 3 accompanying your group. Non-paying players over 3 are not allowed to accompany the group unless they are a carer and can wait in our café area, if capacity allows, with a Wizard who is over 16.

We don't mean to be grumpy, wizard, we want everyone to enjoy the experience! 

On average, a Wizard golf experience lasts around 45 minutes for 2 players and up to 1 hour for 6 players.  This includes time to get into the venue (usually 15 minutes) and play the 9 holes.

At weekends and during school holidays, you may experience a longer wait to get into the venue. We will always endeavour to get you in as quickly as possible and at your booked time slot. 

We appreciate your patience in advance

The minimum age to play is 3, but under-3s accompanying the group must be booked in for free.

Children aged 15 and under must be accompanied in their playing group by someone over 16.

We recommend pre-booking whenever possible, particularly on weekends and holidays, to ensure the time you would like to play. 

We do, however, always welcome players if we have space, and payment can be made at the door. 

There are flashing lights at our photo ops. Please get in touch with a member of our team if you have any concerns.

Some holes are smaller than others, and those who feel anxious about playing in smaller spaces are welcome to view them before playing.

There is access into our building, but some holes on the course have tight spaces and inclines that wheelchair users may find challenging. 

We have our Hole In Wand Tavern serving drinks, including alcoholic drink options for over-18s. We have minimal seating provided on a first-come, first-served basis.

Those who pre-book have an allocated time slot, and we allow 15 minutes around your bookings for you to start. If you are running late, we will do our best to accommodate you; however, please note that no guarantees are made, and you may have to wait a short while for the next available tee time.

If you miss your scheduled day altogether, I am afraid there are no refunds. However, please email us and we will do our best to accommodate you at a later date. 

Yes, we do!

Go to Birthday Packages for more information. 

No, suppose you are asked to leave due to anti-social behaviour or not respecting our venue and fellow wizards. In that case, no refund will be available, and the duty manager's decision is final.

The Grand Supreme Wizard will be forced to cast their banishing spell. 

Unfortunately, as with most attractions, there is no storage area, and for safety reasons, bags can not be left unattended.

You can leave buggies at the entrance to the venue at your own risk.

We already offer great value, so unfortunately, we don't offer discounts. However, we do have value packages for groups of 4, 5, or 6 Wizards. Remember that every player gets to take home a magical potion worth £3.29.

Tables are available on a first-come, first-served basis in our Tavern; however, if you have a special occasion, please send us an email and we will do our best to accommodate you.

You can cancel your booking for a full refund or reschedule it up to 5 days before your scheduled departure. You can reschedule your booking up to 48 hours in advance. There are no refunds or booking changes within 48 hours of your booking. To change a booking, please email daltonpark@theholeinwand.com or visit find my booking.

Bookings can not be changed by phone. You can only move your booking once, so please ensure you select the correct date you wish to move to. Once the booking has been moved, no refunds will be given

You can purchase gift cards from https://www.thepotionscauldron.com/gift-cards

These can be used at The Potions Cauldron and The Hole In Wand

We do not permit dogs on the course unless they are service animals. Well-behaved dogs are allowed in the Tavern at the discretion of the Chief Wizard, and we even have a dog bowl and treats! 

If you think you have left an item, please call us on 0191 4475070 or email daltonpark@theholeinwand.com, and we will have the Wizards search the venue.

Yes, our family wizard golf attraction is all inside, so the weather can't spoil your visit.

Any other queries, please get in touch at daltonpark@theholeinwand.com