The Hole In Wand - Wizard Golf In York
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Accessibility

The Potions Cauldron Group makes every effort to ensure that their attractions and retail outlets are accessible for as many visitors as possible.

However due to the location and nature of some of our buildings there maybe some challenges for some visitors with; disabilities, medical and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.

We are committed to making sure that were possible every visitors has an enjoyable and safe visit, should any visitor have any issues or concerns and it is not answered below we recommend emailing the following, where a member of the team will be happy to help.

Contact email

Hole in Wand York – york@theholeinwand.com 

Contact phone number – 01904 623505

We hope that the below will help with your visit.

Find Us / Parking

We are located in Coppergate Shopping Centre opposite JORVIK, the nearest car park with access spaces is Coppergate Centre Car Park, it has 18 dedicated disabled spaces and 10 shop mobility spaces, however blue badge holders can park in any space Free of Charge. It also has a lift for easier access.

Sat Nav is YO1 9NX

For more information please visit

Coppergate Centre car park – City of York Council

Wheelchair and Mobility Scooters 

Due to the nature of the building and fire restrictions wheelchairs are only allowed on the ground floor, we do however allow wheelchair users to play the holes located on this floor for free then they can wait in our tavern with a drink until the rest of the party have finished.

Mobility Scooters are welcome in our tavern area.

Carers

Carers are free at the Hole in Wand York, please bring proof with you which can be an carer card or similar, we understand not everyone will have one.

Toilets

We have an accessible toilet located on the ground floor near the tavern. It is fitted with a red cord which should be activated in case of emergency.

Guide & Assistant Dogs

We welcome all guide and assistance dogs into the venue, should you require a water and bowl please just ask a member of the team.

Autism

We provide ear defenders at all times as we play a soundtrack specifically made for the venue and the golf balls can sometimes bang. We also have specific mornings where we offer a quiet hour, please see social media for the latest dates.

Seating

We have seating in our tavern area, should you require a seat anywhere else in the venue please ask the staff for our mobile seat.

Staff Training

We are currently training all staff on Welcome to Excellences’ training course ‘Welcoming All’ this will provide our team with greater tools in welcoming guest with specific and additional needs.