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The Potions Cauldron Group makes every effort to ensure that their attractions and retail outlets are accessible for as many visitors as possible.
However due to the location and nature of some of our buildings there maybe some challenges for some visitors with; disabilities, medical and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.
We are committed to making sure that were possible every visitors has an enjoyable and safe visit, should any visitor have any issues or concerns and it is not answered below we recommend emailing the following, where a member of the team will be happy to help.
Contact email
Hole in Wand York – york@theholeinwand.com
Contact phone number – 01904 890135
We hope that the below will help with your visit.
Find Us / Parking
We are located in Coppergate Shopping Centre opposite JORVIK, the nearest car park with access spaces is Coppergate Centre Car Park, it has 18 dedicated disabled spaces and 10 shop mobility spaces, however blue badge holders can park in any space Free of Charge. It also has a lift for easier access.
Sat Nav is YO1 9NX
For more information please visit –
Coppergate Centre car park – City of York Council
Wheelchair and Mobility Scooters
Due to the nature of the building and fire restrictions wheelchairs are only allowed on the ground floor, wheelchair users can wait in our tavern (subject to availability) with a complimentry hot drink until the rest of the party have finished.
Mobility Scooters are welcome in our tavern area.
Carers
Carers are free at the Hole in Wand York, please bring proof with you which can be an carer card or similar, we understand not everyone will have one so letter etc will be considered. Carers that are free are there to support the person playing, however please note that carers wishing to play will need pay an upgrade cost of £2.49 which will include a magical potion.
Toilets
We have an accessible toilet located on the ground floor near the tavern. It is fitted with a red cord which should be activated in case of emergency.
Guide & Assistant Dogs
We welcome all guide and assistance dogs into the venue, should you require a water and bowl please just ask a member of the team.
Autism
We provide ear defenders at all times as we play a soundtrack specifically made for the venue and the golf balls can sometimes bang. We also have specific mornings where we offer a quiet hour, please see social media for the latest dates and / or our events page.
We also have sensory bags for should you need these - they are available to lend whilst you are playing golf. We also have a visual story downloadable here Hole in Wand York Visual Story
Seating
We have seating in our tavern area, should you require a seat anywhere else in the venue please ask the staff for our mobile seat.
Staff Training
We are currently training all staff on Welcome to Excellences’ training course ‘Welcoming All’ this will provide our team with greater tools in welcoming guest with specific and additional needs.
Dementia Friends
Our staff are undertaking training to become Dementia Friends.
